Copy of STUDIO POLICIES.png
 

  • It's best to pre-register for class. To treat all students fairly, please see our cancellation policy below.

    TO PRE REGISTER FOR CLASS YOU CAN download the Level Yoga App or THE MINDBODY APP both in the app store.


    LEVEL YOGA APP:

    - Download the level yoga app in the app store.

    - click create account and continue with email, apple, google, or facebook.

    - Once account is created, click the top right icon to search Royal Palm or Cardinal studio for classes.


    MINDBODY APP:

    - Download the “MINDBODY: Fitness, Salon & Spa” app via the app store. If you do not have a compatible smart phone, you can do this by visiting https://mindbodyonline.com. 

    - Create an account by clicking “CONTINUE WITH EMAIL” on the app, or “SIGN UP” on website.

    - Follow the instructions to create an account.

    - Once account is created, locate the “Search for Anything” box and enter “Level Yoga.” Be sure the location is set to Vero Beach, FL and has a radius of 20 miles if using the app.

    - Click on the Level Yoga Business with address 29 Royal Palm Pointe Suite 2, Vero Beach, FL 32960 (The Pointe) or 3055 Cardinal Drive Suite 106 (Back of Building), Vero Beach, FL 32963 (Cardinal).

    - Click “VIEW SCHEDULE” on app and go to desired day and time.

    - Click the “BOOK” button next to desired class.

    - Click “NEXT.”

    - You will enter Credit/Debit Card payment information under payment method section.

    - The default pass to come up will be a $20 Drop In. If you would prefer to purchase a different  class pass option, click on the arrow icon to the right of “Drop In” and scroll through the drop-down menu to select desired pass.

    - Once selection is made, click “BOOK AND BUY” button.

    - You will automatically be brought to a confirmation page.

    - You will receive an email confirmation of your receipt.

    - Once you are paid and registered for class, when you visit the class schedule, there will be a “BOOKED” box next to the class you are registered for.

  • To respect yoga's values and each student's time, please cancel at least 4 hours before class.

    If you have pre registered for class with a Drop In, Class Pass, or Monthly Membership:

    Pass members on Intro Offer, a one-week, one-month, three month, one-year, or monthly autopay must cancel within 4 hours before their scheduled class starts or will incur a fee of $10. 

    Pass holders of a drop in, 5, 10, 20 class pass, or 16 sharable pass will incur the deduction of a class from that pass if a late cancellation is made.

    If you have pre registered for a Private Session, Pop Up Class or Workshop:

    We require cancellation 24 hours or more prior to the start time of any private session, Pop Up class or Workshop. Refunds will only be given if cancellation is received prior to 24 hours before the session.

    The cancellation policy is A STRICT POLICY WITH NO EXCEPTIONS.

  • We take pride in our clean and welcoming studio. Please help us keep it that way by following our studio policies:

    All memberships (except Family Membership) and class packs (except the 16 shareable pass) are for the purchaser's personal use only and cannot be shared with others. No exceptions.

    All purchases are final, so make sure you choose carefully.

    Classes are 60 minutes unless otherwise noted.

    Please leave shoes in the cubbies in the boutique. The studio has a no-shoe rule. Only socks or bare feet are allowed.

    Our studio is a cell phone-free zone. Please silence your phones and store them on the shelves. If you're wearing an Apple Watch, set it to do not disturb. Remember, it's good for your soul to unplug.

    Level Yoga is NOT responsible for any lost or stolen items in the studio or boutique. Please contact the studio directly for any items you may be missing.

  • We kindly ask that you PLEASE:

    Keep shoes and personal belongings in the cubbies.

    Keep cell phones outside the studio and set them to silent. Make sure fitness watches are silent and dim. Want a selfie? Be sure to take it before or after class.

    Arrive at least 5 minutes early to settle in. Once the barn door is closed, no one can enter.

    Respect the vibe of the room and space of others around you. Unroll your mat quietly and refrain from talking during class.

    The studio is a shared space for breathing together. Good hygiene is important for everyone, so please avoid strong scents.